Shipping within India
We ship orders within 2 working days of receiving them. Our working days are Monday to Friday, excluding public holidays. Orders received on Sundays or holidays are dispatched the following Monday or the next working day.
-In case you've ordered more than 5 pieces of the same product, it may take longer to process your order.
-During busy periods such as holidays or unforeseen circumstances, there may be a delay in processing your order.
-For items not in stock, it could take 2-6 weeks for the item to be dispatched.
In all of these cases, we will keep you informed via email or call.
-Clapstore is not responsible for any damage after the delivery of the products.
-An unboxing video is mandatory with the original packaging in case of claims on missing items/leakage/breakage or damage / incorrect product, has to be made.
-In case of a package being tampered with/damaged / defective kindly refuse to accept the package from the delivery partner on the spot.
-We accept return requests within 48 hours of order placement on all our products. Return requests placed after 48 hours of order placement are unfortunately non-refundable and non-exchangeable.
-To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Do also make sure you are returning the product for a genuine reason. :)
If the product is damaged
In case you receive a damaged product, please send us an email with the photo of the product received and the Order ID to email@example.com or through Whatsapp number: +91 82877 02822 within 72 hours of receiving the product. We can offer you free replacement, repair, or refund.
-If you choose to get a replacement, we will pick up and replace the product free of cost.
-If you choose to get a refund instead of a replacement for a defective/damaged product, it will be credited to your original method of payment within 7 working days, by deducting 100rs shipping charge.
-If the product is repairable, we are happy to help you with that at no additional cost. You will need to bear only the cost of shipping the product to us and getting it shipped back to you after repairs are made.
Our products are designed to be sturdy and crafted with care. However, they may break or suffer damages if handled roughly. If the product gets damaged after use (two weeks or more after purchase), we will not be able to accept a return or offer a refund.
Please note that we reserve the right to reject return requests from customers in case of frequent returns from them (> 3 returns in a financial year). Some pin codes are also not feasible for a reverse pickup, in which case we will need to ask you to ship it back to us. We do not offer reverse pickups outside India.
If you didn't like the product
Please write to firstname.lastname@example.org within 72 hours of receiving the product. You will need to ship the product(s) back to us to the following address, along with your name and Order ID.
Clapstore 202, Mahadev niawas, Ganapathi matha, new ahire gaon, Pune-411058, India.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will give you a refund in the form of Coupon codes that can be redeemed on Clapstore or a replacement of another product, which must be availed within 6 months of the delivery of the product.